FAQ

Does the membership auto-renew?

All memberships will auto-renew on the day that they are due to expire: every month, every six months or every year (depending on the membership of your choice) after the date they are purchased. You can change the membership via your profile page.

What can I do if I can't log in?

You can request a new password if you lost it. If you can’t seem to be able to get into the site or if you are a returning member and get an error after signing up again, please contact us at info@petitepassport.com and we’ll manually assist you.

Can I cancel my membership?

We’re sad to see you go. To cancel your membership, go to your account page and click the button ‘Cancel Subscription’. Your membership will expire at the end of its term.

What forms of payment are accepted?

Petite Passport accepts Link, Apple Pay, Google Pay, iDeal, SEPA Direct Debit, Sofort, Giropay, P24, Bancontact and all major credit cards.

Can I use the pictures on your site?

You are welcome to use the product photos from our online shop page on your blog or site, as long as you properly credit Petite Passport and link back to our homepage or the product page. All content on this website is copyrighted. High resolution product photos are available upon request at info@petitepassport.com

How can I get in touch?

Send us an email to info@petitepassport.com and we’ll get in touch with you soon.

 

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