All memberships will auto-renew on the day that they are due to expire: every month, every six months or every year (depending on the membership of your choice) after the date they are purchased. You can change the membership via your profile page.
We’re sad to see you go. To cancel your membership, go to your account page and click the button ‘Cancel Subscription’. Your membership will expire at the end of its term.
Delivery times vary based on location:
Germany: approx. 1 – 3 business days
Rest of Europe: approx. 3 – 10 business days
Asia: approx. 8 – 15 business days
USA/Pacific: approx. 3 – 5 weeks
Rest of the world: approx. 3 – 8 weeks
Delivery times for larger parcels sent with FedEx Economy are 2 – 3 business days in Europe and 3 – 8 business days for the rest of the world.
We ship out orders every Monday and Thursday from our warehouse in Berlin, Germany.
We ship worldwide from our warehouse in Berlin, Germany.
We use Spring Global Mail, DHL and German Post for our standard and tracked orders. There’s an additional fee for tracked orders.
We generally ship all packages heavier than 2kg with FedEx Economy. Prices vary depending on destination and weight. Calculate the shipping price in our webshop.
Please write to our customer service team via shop@petitepassport.com
We are unable to exchange and refund delivered digital and print items, such as our guides and magazines. However, if you never received your product or received the wrong item please contact our customer service at shop@petitepassport.com and we will resolve the issue. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly. Refunds will be issued to your original payment method.
Petite Passport ships worldwide. Please proceed to the checkout to calculate the shipping price.
Petite Passport accepts PayPal, Apple Pay, Google Pay, iDeal, Bancontact and all major credit cards.
You are welcome to use the product photos from our online shop page on your blog or site, as long as you properly credit Petite Passport and link back to our homepage or the product page. All content on this website is copyrighted. High resolution product photos are available upon request at info@petitepassport.com
For general questions, contact info@petitepassport.com
For membership questions, contact info@petitepassport.com
For wholesale/webshop questions, contact shop@petitepassport.com
